37j77's Privacy Policy & Data Protection
Your personal information matters greatly to us. This document explains how 37j77 collects, stores, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") explains how 37j77 ("we", "us") collects, processes, stores, and protects the personal information of our registered members and visitors. By using our website or services, you are considered to have accepted the terms of this Policy.
37j77 believes that digital privacy is a fundamental right. We never sell your information to third parties and do not disclose sensitive data without your consent. Through SSL encryption and modern cybersecurity technology, we keep every transaction and account secure.
This Policy may be updated from time to time. For important changes, we will notify you by email or through a platform notification. The update date will always be shown at the top of the page.
Section 1: Data Collection
Registration & Account Information
When you open an account with 37j77, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred currency & language
Identity Verification (KYC)
To meet regulatory requirements and ensure financial security, we may request the following documents as part of the KYC process:
- Copy of national ID card or passport
- Proof of current address
- Proof of ownership of payment method (bKash, Nagad, Rocket, etc.)
Financial Transaction Information
We keep records of your deposits and withdrawals. This includes transaction amounts, payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction timestamps.
Technical & Usage Information
The technical information we collect automatically includes:
- IP address
- Browser type and version
- Device information and operating system
- Page visit history and duration
- Cookie and session data
Section 2: Purpose of Data Use
37j77 uses your information only for specific and lawful purposes. The main purposes are detailed below:
Service Operation & Improvement
We use your information to create and maintain your account, process transactions, provide customer support, and improve the platform experience. This includes game recommendations based on your preferences and creating a personalised experience.
Security & Fraud Prevention
We use your information to detect and prevent suspicious activity, block unauthorised account access, and comply with anti-money laundering (AML) regulations.
Identity & Age Verification
Verifying the age of all users is our responsibility. Only those aged 21 or over may use 37j77's services. KYC information is used in this verification process.
Communication & Notifications
We use your contact information to keep you informed about important account notifications, security alerts, promotional offers (only with your consent), and changes to the Privacy Policy.
Analytics & Research
Anonymous and aggregated data is used to monitor platform performance, analyse user experience, and develop new services and features.
Section 3: Data Storage & Protection
Encryption Technology
All your data is transmitted using SSL/TLS encryption technology. Stored sensitive information is protected by industry-standard encryption algorithms that prevent unauthorised access.
Retention Period
We retain data for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Once no longer required, data is securely deleted.
Access Control
Only authorised staff can access your personal information, and their access is restricted by role-based permissions. All access is logged and regularly audited.
Data Centre Security
Our servers and data centres are protected by high-standard physical and digital security measures. Regular security testing and vulnerability assessments are conducted.
Backup & Recovery
Regular backups are taken to ensure data integrity. Rapid recovery procedures are in place for any technical incident, so your information remains protected at all times.
Security Breach Management
In the event of a security breach, we will immediately notify affected users and take swift action to limit any damage. The situation will be handled with full transparency.
Section 4: Data Sharing & Disclosure
37j77 never sells your personal information to third parties. However, limited information may be shared in specific circumstances:
4.1 Service Provider Partners
Information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), technology service providers, and gaming software suppliers — only to the extent necessary for them to provide their services. Strict confidentiality agreements are in place with these partners.
4.2 Legal Obligations
We may be required to disclose information in response to court orders, legal processes, or valid requests from competent authorities. Any such disclosure will always be kept to the minimum necessary and within the bounds of the law.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new entity. We will notify you before any such change takes place.
4.4 With Your Consent
Outside of the exceptions above, no personal information will be shared with third parties without your explicit consent.
Important: 37j77 never sells or transfers your information to advertisers, data brokers, or any third party for commercial purposes.
Section 5: Cookies & Tracking Technologies
Our platform uses cookies and similar tracking technologies. These improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They include maintaining login sessions, security verification, and payment processing. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences (such as language selection and display settings). They personalise your experience and save you from having to re-select settings each time.
Analytics Cookies
These cookies are used to understand how our platform is being used. The information collected is used in anonymous and aggregated form — no individual can be identified.
Cookie Controls
You can delete or disable cookies from your browser settings. However, disabling certain essential cookies may limit some features of the platform.
Section 6: Your Rights & Choices
As a registered member of 37j77, you have a number of important rights over your own information. We respect these rights and are committed to helping you exercise them.
6.1 Right of Access
You have the right to know what information we are collecting and processing about you. You can request a copy of your data through our support team.
6.2 Right to Rectification
If any information in your account is incorrect or incomplete, you have the right to have it corrected. In most cases you can update your information directly from your account settings.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or ongoing dispute resolution requirements, it may not be possible to delete all information immediately.
6.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or profiling. Once your objection is received, we will stop the relevant processing.
6.5 Withdrawal of Consent
You may withdraw from any data processing conducted on the basis of your consent at any time. For example, you can unsubscribe from promotional emails at any time.
For any data-related requests, contact us via our 24/7 live chat support or by email: [email protected]
Section 7: Responsible Gaming & Data Protection
37j77 places responsible gaming as its highest priority. As part of this commitment, we analyse information related to your gaming behaviour — such as deposit amounts, gaming duration, and betting patterns. This analysis is solely for your protection — to identify patterns of behaviour that may cause harm and to provide assistance.
If you use features such as setting gaming limits, taking a temporary break, or self-exclusion, that information is stored securely in our system and used to enforce those choices. For more details, visit our Responsible Gaming page.
Section 8: Policy Changes & Updates
37j77 may review and update this Privacy Policy from time to time. The method of notification will be determined according to the nature of the change:
- Important changes: A notification will be sent to your registered email and a clear announcement will be made on the platform.
- Minor changes: These will be indicated by updating the "Last Updated" date at the top of the page.
- Urgent changes: Changes that take effect quickly for security or legal reasons will be applied immediately, but you will be notified as soon as possible.
Continuing to use the platform after an updated Policy is published will be considered acceptance of the revised terms.
Section 9: Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Live Chat Support
Speak directly with our support team via 24/7 live chat. Support is available in both Bengali and English.
Related Policies & Information
See the links below to learn about our other policies and terms.